Frequently asked questions
What Insurance Do You Have?
All our cleaning teams and cleaners have full liability insurance for your peace of mind.
What Are Your Prices?
We treat every job as individual so you get the best price possible. Email us or call us for the best quote.
Are There Any Extras To Pay?
No, the price we agree is the price you pay.
What Hours Are Your Services Available?
Our services are available 24/7 365 days a year.
How Can We Pay?
We accept cash and bank transfers as payment. We will soon be able to accept Paypal, credit and debit cards.
Is There A Cancellation Charge?
No, unlike most cleaning companies we do not charge a cancellation fee but would ask you cancel any job as far in advance as possible.
Do You Offer An Emergency Service?
Yes, it's an area we specialise in. Call us and we will get someone to you just as quick as we can.
Which Areas Do You Cover?
Our head office is based in Surrey and we do extensive work in Surrey, the surrounding counties and London, however we do offer nationwide coverage from Newquay to Newcastle.
Do You Move The Furniture?
Yes, we will move the furniture required.
How Quickly Can We Use A Room After Cleaning?
That all depends on the service provided but generally rooms can be used 3 or 4 hours after carpet or upholstery cleaning.